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AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

I’m proud to share that Amazon Web Services (AWS) has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for Amazon Connect for the fourth consecutive year. We believe this recognition reflects years of work pushing on what’s possible in customer experience. When we launched Amazon Connect Customer, we set out to evolve how businesses serve their…

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AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service — Arevian Pulse